This is the privacy policy for Zarghoon Money Exchange Ltd. and it explains what you can expect from us and what we need from you in regards to your personal data. ZMEx is committed to the protection and security of your personal data, we will protect all of your personal data collected from you and keep it safe whether its by our website, by phone or via email.
1. THE INFORMATION (Basic Information)
When you put up an enquiry or quote we will ask your name, address, telephone number, e-mail and ZMEx requirements. Zarghoon Money Exchange Ltd. is to comply with anti-money laundering policies we require customers to register before they are able to use our money transfer service. This includes their complete full name, home address, telephone number and date of birth. It is legal requirement to provide ID, source of fund and the reason for the transfer before sending money.
2. OTHER SOURCE INFORMATION
To help us with compliance and your information validation you provided we might collect statistics about you’re from the Internet and social media.
3. INFORMATON ABOUT YOU AND HOW IT WILL BE USED
To meet the contractual requirements to perform our obligations referring to your agreement(s) with us and to provide you with the facts, products and offerings which you request from us; to conform with any relevant legal and/or regulatory requirements; to notify you approximately modifications to our offerings.
4. HOW WE STORE INFORMATION
all your information digitally and paper record too. All the information is saved electronically and is held in our local computer and servers in our office. We have and always will take all steps to ensure that all you’re information is treated securely and in accordance with privacy policy.
5. DISCLOSURE INFORMATION TO THE BANK
We may need to share your information with the third party for to procedure your transaction, for example if you want to send money anywhere, for us to get that money send other third party ask the who is sending the money, which country is it sent too, the beneficiary and receiver details, purpose of the money being sent, the rate in which the pound was convert to the other currency, as well as the date and time of the transaction. Please also note that if required by the government of the law enforcement we may also want to need your facts directly to governmental departments, regulatory bodies, the police/regulation enforcement organizations or to a courtroom of law. This is the law in the UK and as a money transfer business we have to follow the rules and regulations.
6. DATA RETENTION
The FCA stands for the financial conduct authorisation, the FCA policy is that we should maintain your information for five years from when you have transacted with us. You can request to your facts to be deleted if you no longer want to use our services and have now not traded inside the remaining five years.
7. INFORMATION REQUEST
You have the right to request details of the information we hold about you, a description of that information, the purposes for which it is being used and any parties with which we share your information. Your request should be made by email and explain the reason for your enquiry as Data Privacy. Inaccurate information if you notice any of the information on your account is incorrect; please inform us by email for your enquiry as Data Privacy. Complaints If at any time you are not happy with how we handle your information, you can make a complaint using our Contact Us form and select the reason for your enquiry as Complaints. You also have the right to raise any data protection concerns with the Information Commission Office.
