Every one of our clients is important to us at ZARGHOON MONEY EXCHANGE LIMITED, and we think you have the right to reasonable, prompt, and accommodating service on a continuous basis. ZARGHOON MONEY EXCHANGE LIMITED has established a grievances procedure to ensure that your complaint is handled quickly, effectively, positively, and by the appropriate person. As our client, you are in a good position to decide how we perform, and we rely on you to let us know if things have gone wrong. We take concerns seriously and respond quickly The document sets out the complaint system you ought to follow. In any event, if it's not too much effort, keep in mind that we must function inside a legal framework. Any decisions we make must adhere to essential regulations, and we may not always be able to accommodate your wishes. On the off chance that you are not happy with the help you have gotten, if it is not too much trouble, reach out to the individual executing the arrangement to which your complaint alludes. Most of them will be managed rapidly If you would like to submit a conventional question such complaints should be recorded as a hard copy by post, fax or by email and addressed to the MLRO of the company who will be quick to put the matter right.
ZARGHOON MONEY EXCHANGE LIMITED
Postal address:169 Edgware Road, London, England, NW9 6LP
Email address: zarghoonexchange@gmail.com
To assist us with examining and resolving the issue as fast as could really be expected, regardless of whether you wish to determine it casually or you are submitting a proper question, kindly ensure you generally give us the accompanying data:
Full name and address
Your reference number (Number will be issued to you when you will be registered with ZARGHOON MONEY EXCHANGE LIMITED for the first time)
Your telephone numbers
Full subtleties of your compliant
Copies of any important records
Details of what might you like us to do.
We recognize the receipt of your complaint recorded inside 48 hours and affirm that who handles this compliant and how you can get in touch with them.
We will explore your interests and react to you immediately and at the most recent inside 15 days of receipt of the objection.
In exceptional situations, if the answer cannot be given within 15 business days for reasons beyond our control, we will send a holding reply, clearly indicating the reasons for a delay in answering to the complaint and specifying the deadline by which we will receive the final reply. In any event, the deadline for receiving the final reply shall not exceed 35 business days.
If you are not satisfied with the response you have received, the Financial Ombudsman Service (FOS) may be able to help. They are independent and can help resolve disputes between firms and their customers.
You can contact them by writing to:
Financial Ombudsman Service (FOS)
South Quay Plaza,
183, Marsh wall,
London, E14 9SR
Telephone: 0845 080 1800
E-mail: Complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk
